Step 1: Confirm Order Information

After payment, customer service will usually send you an order confirmation via Whatsapp: +86 15280246733 or email to [email protected].

What you should do

1) Check your WhatsApp and email to make sure the email is not in your spam folder.

2) Double check your size, shipping address, phone number and other information to make sure it's correct and reply to the customer service confirmation message (e.g. "All information is correct").

Step 2: Confirm QC photos

If your order requires QC photos, usually within 1-3 business days, customer service will send you QC photos (quality control photos, i.e. photos of the shoes) via WhatsApp or email to make sure you are satisfied with the shoes.

What should you do?

Check the QC photos and if you are satisfied, reply to customer service with a confirmation message so that customer service can start shipping.

Step 3: Obtain a Logistics Tracking Number

After completing the quality check photo confirmation, we will start shipping your shoes. Usually, customer service will send you the tracking number and tracking website within 3-5 business days. (The exact time depends on how fast the logistics company sends the number).

It usually takes 7-15 business days to arrive after shipping.

What should you do?

Please be patient and check your WhatsApp or email for the tracking number at the times mentioned above.

Typically, tracking sites rarely update information in the first 10 days. Please be patient as your local post office will provide feedback and updates once you arrive in your next country. If it takes longer than 10 days for more information to be updated, please contact Customer Service to resolve the issue.

Payment Failure And Solutions

Dear Repsbest customers:

Usually when paying with a credit card, the bank needs to review the payment first.

However, some people will not be able to make a payment due to a number of reasons. For example, cardholder's credit card overdraft, expired credit card, fraud, not using his/her own credit card, not honoring it, and so on.

Then you can follow the steps below to solve it:

1) If the order payment fails and shows "dishonored", it means that the bank needs to confirm that the cardholder is making the payment.
You need to call your bank and tell them the serial number of the credit card payment and ask them to pay through this order.

2) Try to re-pay the order or switch to another credit card.

- Unpaid or unpaid orders will not result in a chargeback.

2) If the payment fails due to "high risk" or other reasons, you can try a few more times or change the credit card payment.

3）If you still can't pay by credit card, you can contact customer service via whatsapp or email.

Lastly

If you still have questions about your order, please feel free to contact customer service at the following contact details

Call Center Whatsapp: +86 15280246733

Email: [email protected]

Note: Due to the time difference, sometimes WhatsApp can not reply and the customer service staff can not reply your message in time, please be patient. Customer service staff will reply as soon as possible after seeing your message.

Welcome to Repsbest, have a nice day!