Dear Repsbest customers, in order to ensure the smooth delivery of your shoes, please make sure you complete the following 3 steps after successful payment!
Step 1: Confirm Order Information
After payment, customer service will usually send you an order confirmation via Whatsapp: +86 15280246733 or email to
[email protected].
What you should do
1) Check your WhatsApp and email to make sure the email is not in your spam folder.
2) Double check your size, shipping address, phone number and other information to make sure it's correct and reply to the customer service confirmation message (e.g. "All information is correct").
Step 2: Confirm QC photos
If your order requires QC photos, usually within 1-3 business days, customer service will send you QC photos (quality control photos, i.e. photos of the shoes) via WhatsApp or email to make sure you are satisfied with the shoes.
What should you do?
Check the QC photos and if you are satisfied, reply to customer service with a confirmation message so that customer service can start shipping.
Step 3: Obtain a Logistics Tracking Number
After completing the quality check photo confirmation, we will start shipping your shoes. Usually, customer service will send you the tracking number and tracking website within 3-5 business days. (The exact time depends on how fast the logistics company sends the number).
It usually takes 7-15 business days to arrive after shipping.
What should you do?
Please be patient and check your WhatsApp or email for the tracking number at the times mentioned above.
Typically, tracking sites rarely update information in the first 10 days. Please be patient as your local post office will provide feedback and updates once you arrive in your next country. If it takes longer than 10 days for more information to be updated, please contact Customer Service to resolve the issue.
Lastly
If you still have questions about your order, please feel free to contact customer service at the following contact details
Call Center Whatsapp: +86 15280246733
Note: Due to the time difference, sometimes WhatsApp can not reply and the customer service staff can not reply your message in time, please be patient. Customer service staff will reply as soon as possible after seeing your message.
Welcome to Repsbest, have a nice day!
